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CANCELLATION POLICY

Last Updated: June 17, 2025

1. INTRODUCTION

This Cancellation Policy outlines the terms and conditions for cancelling services provided by Social Beat Digital Limited (UK), Social Beat, Inc. (USA), and SP Studioz (OPC) Private Limited (India) (collectively "Social Beat Digital," "Company," "we," "us," or "our"). We understand that circumstances change, and we aim to provide fair and transparent cancellation terms while protecting both parties' interests.

2. GENERAL CANCELLATION TERMS

2.1 Right to Cancel

You may cancel services according to the terms outlined below and in your specific project agreement. As all our services are project-based, cancellation terms vary based on the type of service and project stage.

2.2 Cancellation Notice Requirements

All cancellations must be submitted in writing via:

  • Email to: [email protected]

  • Subject line: "Cancellation Request - [Your Project Name]"

  • Include: Project ID/Invoice number

2.3 Effective Date

Cancellations become effective based on the notice period specified for each service type below. Time zones are calculated based on Indian Standard Time (IST).

3. SERVICE-SPECIFIC CANCELLATION TERMS

3.1 Website Design & Development Projects

Notice Period:

  • Minimum 48 hours written notice required

  • Immediate cancellation available with applicable fees

Cancellation Fees by Project Stage:

Work Product:

  • All completed work remains our property until full payment

  • Upon payment of cancellation fees, we'll provide completed work files

  • Source files available per original agreement terms

3.2 Social Media Marketing Projects

Notice Period:

  • Short-term projects (< 30 days): 7 days written notice

  • Long-term projects (> 30 days): 14 days written notice

  • Ongoing management: 30 days written notice

Cancellation Terms:

Content Creation Projects:

Social Media Management:

  • Current month continues until month end

  • Scheduled content will be delivered or cancelled per your preference

  • Account access returned immediately

  • Analytics reports provided for work completed

Account Access:

  • All login credentials returned immediately

  • Admin access transferred back within 24 hours

  • Two-factor authentication updated

  • Account security audit provided

3.3 Digital Marketing Projects

SEO Projects:

PPC/Paid Advertising:

  • Active campaigns: 7 days notice required

  • Ad spend: Non-refundable for committed amounts

  • Campaign data: Exported and delivered within 48 hours

  • Account access: Returned immediately

Content Marketing:

  • Before creation: 48 hours notice, 10% cancellation fee

  • During creation: 7 days notice, 50% cancellation fee

  • After delivery: Non-cancellable

3.4 Reputation Management Projects

  • Initial phase: 7 days notice, 25% cancellation fee

  • Active monitoring: 30 days notice, pro-rated fees

  • Crisis management: Non-cancellable once initiated

  • Review responses: Completed responses delivered

4. CANCELLATION PROCESS

4.1 Step-by-Step Process

Step 1: Submit Request

  • Email cancellation request to [email protected]

  • Include: Project details, reason (optional), requested end date

  • Attach: Original agreement or invoice

Step 2: Acknowledgment

  • We acknowledge receipt within 24 hours

  • Provide cancellation timeline and fee structure

  • Schedule transition call if needed

Step 3: Transition Period

  • Complete critical deliverables

  • Transfer all accounts and access

  • Provide documentation and reports

  • Conduct knowledge transfer session

Step 4: Final Settlement

  • Issue final invoice with breakdown

  • Process refunds or collect fees

  • Provide confirmation of cancellation

  • Deliver all completed work

4.2 Required Information

  • Client name and company

  • Project name and ID

  • Primary contact information

  • Reason for cancellation (optional but helpful)

  • Preferred cancellation date

  • Instructions for pending work

  • Account transfer requirements

5. IMMEDIATE CANCELLATION

5.1 Client-Initiated Immediate Cancellation

Available with payment of:

  • Applicable cancellation fees (as per stage)

  • Rush processing fee: ₹15,000 or $200

  • Forfeiture of refund eligibility

  • 24-hour account transition

5.2 Company-Initiated Immediate Cancellation

We reserve the right to cancel immediately for:

  • Non-payment exceeding 30 days

  • Breach of contract or terms of service

  • Illegal, unethical, or fraudulent requests

  • Abusive behavior toward our team

  • Failure to provide necessary materials after 3 notices

  • Misrepresentation of business or intent

  • Violation of platform terms that risks our agency status

6. PAUSE OPTION (ALTERNATIVE TO CANCELLATION)

6.1 Project Pause

Instead of cancellation, you may pause projects for up to 60 days:

  • Pause fee: ₹10,000 or $150 (one-time)

  • Holding fee: ₹3,000 or $50/month

  • Maximum pause: 2 times per project

  • Work preserved: All progress maintained

6.2 Reactivation

  • 7 days notice to reactivate

  • Subject to team availability

  • Timeline adjusted accordingly

  • Current rates apply if rates have changed

7. POST-CANCELLATION

7.1 Deliverables

Within 7 business days of settlement:

  • All completed work files

  • Account credentials and access

  • Analytics and performance reports

  • Documentation and strategy guides

  • Content calendars (if applicable)

  • Source files (if included in agreement)

7.2 Access Termination Timeline

  • Immediate: Social media account access returned

  • 24 hours: Project management platform access

  • 7 days: Cloud storage and shared drives

  • 14 days: Email communication threads

  • 30 days: Support for transition issues

7.3 Intellectual Property

  • Paid work: Rights transfer per agreement

  • Unpaid work: Remains our property

  • Third-party assets: Your responsibility to maintain licenses

  • Templates/frameworks: Remain our property unless purchased

8. NON-CANCELLABLE SERVICES

The following cannot be cancelled once initiated:

  • Emergency reputation management

  • Crisis communication responses

  • Live campaign launches (within 24 hours)

  • Published social media content

  • Submitted directory listings

  • Paid advertising spend

  • Third-party purchases

  • Completed and delivered work

  • Strategy sessions already conducted

  • Rush/expedited services

9. FINANCIAL SETTLEMENTS

9.1 Final Invoice Timeline

  • Issued within: 5 business days

  • Includes: Work completed, cancellation fees, adjustments

  • Payment due: 15 days from invoice date

  • Late fees: 2% per month on outstanding balance

9.2 Refund Processing

  • Timeline: 7-10 business days after settlement

  • Method: Original payment method

  • Currency: Original payment currency

  • Documentation: Provided for accounting purposes

10. CLIENT OBLIGATIONS UPON CANCELLATION

You must:

  • Settle all outstanding invoices

  • Return any agency property

  • Remove our agency's access to platforms

  • Update payment methods on ad accounts

  • Not use incomplete or unpaid work

  • Maintain confidentiality agreements

  • Provide feedback (optional but appreciated)

11. SPECIAL CIRCUMSTANCES

11.1 Hardship Cancellation

For documented financial hardship:

  • Payment plans available (up to 3 months)

  • Potential fee reduction (case-by-case)

  • Work delivery in phases

  • Requires financial documentation

11.2 Quality-Based Cancellation

If cancelling due to quality concerns:

  • Must complete revision rounds first

  • Independent quality review available

  • Potential fee waiver if issues verified

  • Mediation option available

11.3 Force Majeure Cancellation

No fees for cancellations due to:

  • Natural disasters affecting operations

  • Government restrictions

  • Platform shutdowns

  • Documented medical emergencies

12. RE-ENGAGEMENT TERMS

After cancellation:

  • Waiting period: None for new projects

  • Previous work: Cannot be continued

  • Pricing: Current rates apply

  • Priority: Standard queue placement

  • History: Previous relationship considered

13. DISPUTE RESOLUTION

Cancellation disputes are resolved through:

  1. Direct negotiation: Within 7 days

  2. Management review: Within 14 days

  3. Mediation: If mutually agreed

  4. Legal action: Under Indian jurisdiction

14. DATA HANDLING UPON CANCELLATION

  • Client data: Returned or deleted per agreement

  • Project files: Retained for 90 days then deleted

  • Analytics data: Exported and delivered

  • Passwords: Changed and documented

  • Backups: Maintained for 30 days

15. POLICY MODIFICATIONS

This policy may be updated periodically:

  • Notice: 30 days before changes

  • Application: New projects only

  • Existing projects: Original terms apply

  • Acceptance: Continued service implies acceptance

16. JURISDICTION

This Cancellation Policy is governed by Indian law. Any disputes shall be resolved in courts of Maharashtra, India.

17. CONTACT INFORMATION

For cancellation requests or questions:

Social Beat Digital

Primary Contact: Email: [email protected] Phone: +1 650-285-8952

India Office (Primary): SP Studioz (OPC) Private Limited 171 Behind ZP School, Ukhali (KH) Harangul, Gangakhed Maharashtra 431514, India

USA Office: Social Beat, Inc. 131 Continental Drive, Suite 305 Newark, DE 19713, USA

UK Office: Social Beat Digital Limited 128 City Road London, EC1V 2NX United Kingdom

Business Hours for Cancellation Processing:

  • India: Monday-Saturday, 10


    AM - 7


    PM IST

  • USA: Monday-Friday, 9


    AM - 6


    PM EST

  • UK: Monday-Friday, 9


    AM - 6


    PM GMT

Emergency Cancellation Hotline: +1 650-285-8952

18. ACKNOWLEDGMENT

By engaging our services, you acknowledge understanding and accepting these cancellation terms. We recommend keeping a copy of this policy along with your project agreement for reference.

Note: This Cancellation Policy is designed to ensure smooth transitions while protecting both parties' interests and maintaining professional relationships.