PRIVACY POLICY
Last Updated: June 17, 2025
1. INTRODUCTION
This Privacy Policy describes how Social Beat Digital Limited (UK), Social Beat, Inc. (USA), and SP Studioz (OPC) Private Limited (India) (collectively "Social Beat Digital," "Company," "we," "us," or "our") collects, uses, discloses, and protects information about you when you visit our website located at socialbeatdigital.com (the "Site") and use our social media marketing, digital marketing, website design, and reputation management services (the "Services").
By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.
2. INFORMATION WE COLLECT
2.1 Information You Provide to Us
We collect information you provide directly to us, including:
Contact Information: Name, email address, phone number, company name, and mailing address
Account Information: Username, password, and account preferences for our client portal
Project Information: Details about your marketing goals, brand guidelines, target audience, campaign preferences, and business objectives
Client Platform Access: Login credentials and access permissions for social media accounts, websites, and other digital platforms (when required for service delivery)
Content Materials: Images, videos, text, logos, and other creative assets you provide for campaigns
Payment Information: Billing address and payment method details (processed securely through our payment processors)
Communications: Messages, feedback, project briefs, and correspondence you send to us
Professional Information: Job title, company information, industry details, and business demographics
2.2 Information We Collect Automatically
When you visit our Site, we automatically collect certain information, including:
Device Information: Hardware model, operating system, browser type and version, IP address, and unique device identifiers
Usage Information: Pages viewed, links clicked, referring/exit pages, date and time of visits, session duration, and other usage statistics
Location Information: Approximate geographic location based on IP address
Analytics Information: Data collected through Google Analytics, Facebook Pixel, and similar analytics services
Cookie Information: Data collected through cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
Social Media Platforms: Analytics and insights from platforms where we manage your presence (Facebook, Instagram, LinkedIn, Twitter, etc.)
Payment Processors: Transaction information from our payment processing partners
Marketing Partners: Information from partners with whom we collaborate on campaigns
Third-Party Tools: Data from SEO tools, email marketing platforms, and other marketing software
Public Sources: Publicly available information relevant to your business or industry
2.4 Client Account Data
When providing Services that require access to your accounts, we may process:
Social Media Data: Posts, comments, messages, analytics, and follower information
Website Analytics: Traffic data, user behavior, and conversion metrics
Advertising Data: Campaign performance, audience insights, and ad spend information
Email Marketing Data: Subscriber lists, campaign metrics, and engagement data
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our digital marketing and website design services
Campaign Management: To create, manage, and optimize your marketing campaigns and social media presence
Performance Reporting: To analyze campaign effectiveness and provide detailed reports and insights
Communication: To respond to inquiries, send project updates, share reports, and provide customer support
Payment Processing: To process transactions, send invoices, and manage billing
Marketing: To send our newsletters, case studies, and service updates (with your consent)
Analytics: To analyze usage patterns, improve our Site and Services, and develop new offerings
Quality Assurance: To monitor service quality and ensure deliverable standards
Legal Compliance: To comply with legal obligations and enforce our terms
Business Operations: To detect fraud, prevent abuse, ensure security, and protect our intellectual property
4. HOW WE SHARE YOUR INFORMATION
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with carefully selected third-party service providers, including:
Hosting Providers: For website and data hosting
Payment Processors: For secure payment processing
Analytics Services: Google Analytics, Facebook Analytics, and similar services
Marketing Tools: Email platforms, social media management tools, SEO tools
Cloud Storage: For secure data storage and backup
Communication Tools: For project management and client communication
Design Software: Adobe Creative Cloud and other design platforms
4.2 Platform Requirements
We may share information as required by platforms where we manage your presence (Facebook, Google, Instagram, etc.) solely for service delivery purposes.
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred with appropriate confidentiality safeguards.
4.4 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.
4.5 Consent
We may share your information with your explicit consent or at your direction.
5. DATA SECURITY
We implement comprehensive security measures to protect your information:
Encryption: SSL/TLS encryption for all data transmission
Access Controls: Role-based access with multi-factor authentication
Secure Storage: Encrypted data storage with regular backups
Security Audits: Regular security assessments and vulnerability testing
Employee Training: Mandatory data protection and confidentiality training
Incident Response: Established procedures for security breach response
Account Security: Secure handling of client platform credentials with restricted access
Data Minimization: Collection and retention of only necessary information
However, no method of transmission over the internet or electronic storage is 100% secure.
6. YOUR RIGHTS AND CHOICES
6.1 Access and Update
You have the right to access, review, and update your personal information by contacting us.
6.2 Opt-Out
You may opt out of receiving our promotional communications by:
Following unsubscribe instructions in emails
Contacting us directly
Adjusting your communication preferences
6.3 Data Deletion
You may request deletion of your personal information, subject to legal and contractual obligations.
6.4 Data Portability
You may request a copy of your personal information in a structured, commonly used format.
6.5 Restriction of Processing
You may request that we limit the processing of your personal information under certain circumstances.
6.6 Do Not Track
Our Site does not currently respond to "Do Not Track" browser signals.
6.7 California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including:
The right to know what personal information we collect, use, disclose, and sell
The right to delete personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination
6.8 European Privacy Rights (GDPR)
If you are in the European Economic Area or United Kingdom, you have additional rights under data protection laws, including:
The right to access your personal data
The right to rectification
The right to erasure ("right to be forgotten")
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent
The right to lodge a complaint with supervisory authorities
6.9 Indian Privacy Rights
Indian residents have rights under applicable Indian data protection laws, including the right to access, correct, and control the use of personal information.
7. DATA RETENTION
We retain your personal information based on the following schedule:
Active Project Data: Duration of project plus 5 years
Client Account Credentials: Deleted immediately upon project completion or termination
Financial Records: 7 years for tax and accounting compliance
Marketing Communications: Until opt-out or 3 years of inactivity
Analytics Data: 26 months
Campaign Performance Data: 3 years from campaign completion
Portfolio Materials: Indefinitely (unless removal requested)
8. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in India, the United States, the United Kingdom, or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:
Standard contractual clauses
Adequacy decisions
Privacy Shield frameworks (where applicable)
By using our Services, you consent to such transfers.
9. CHILDREN'S PRIVACY
Our Site and Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it immediately.
10. THIRD-PARTY LINKS
Our Site may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to:
Maintain session information
Analyze Site usage
Personalize your experience
Measure advertising effectiveness
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.
12. CLIENT DATA PROCESSING
When we process data on behalf of our clients (as a data processor), we:
Process data only according to client instructions
Maintain confidentiality of all client data
Implement appropriate security measures
Assist clients with their data protection obligations
Delete or return data upon service termination
13. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
Posting the updated policy on our Site
Updating the "Last Updated" date
Sending email notification for significant changes
14. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Social Beat Digital
Data Protection Officer: Email: [email protected] Phone: +1 650-285-8952
India Office (Primary): SP Studioz (OPC) Private Limited 171 Behind ZP School, Ukhali (KH) Harangul, Gangakhed Maharashtra 431514, India
USA Office: Social Beat, Inc. 131 Continental Drive, Suite 305 Newark, DE 19713, USA
UK Office: Social Beat Digital Limited 128 City Road London, EC1V 2NX United Kingdom
For privacy-specific inquiries, please email us with "Privacy Request" in the subject line.
Your privacy is important to us. This policy reflects our commitment to protecting your personal information and maintaining transparency in our data practices.