DELIVERY and FULFILLMENT POLICY
Last Updated: June 17, 2025
1. INTRODUCTION
This Delivery/Fulfillment Policy outlines how Social Beat Digital Limited (UK), Social Beat, Inc. (USA), and SP Studioz (OPC) Private Limited (India) (collectively "Social Beat Digital," "Company," "we," "us," or "our") delivers social media marketing, digital marketing, website design, and reputation management services to our clients. This policy ensures transparency in our delivery process, timelines, and procedures.
2. SERVICE DELIVERY OVERVIEW
2.1 Nature of Digital Delivery
All our services are delivered digitally through:
Email communications with attachments and links
Cloud storage platforms (Google Drive, Dropbox, OneDrive)
Project management systems (Trello, Asana, Monday.com)
Social media platforms (direct publishing/scheduling)
Website deployment (staging and production servers)
Content delivery networks (CDNs)
File transfer protocols (FTP/SFTP/API)
Marketing platforms (ad accounts, analytics dashboards)
2.2 Delivery Standards
We maintain high standards for all deliverables:
Professional quality aligned with industry best practices
Brand compliance per your guidelines
Platform optimization for each channel
Timely delivery per agreed project schedule
Secure transfer methods with encryption
Organized delivery with clear documentation
Multi-format support for various platforms
3. PROJECT TIMELINES
3.1 Timeline Establishment
Project timelines are determined by:
Initial project scope and requirements
Content complexity and volume
Client response times for feedback and approvals
Platform requirements and limitations
Campaign objectives and duration
Resource allocation and team availability
Third-party dependencies and integrations
3.2 Standard Delivery Timeframes
Website Design & Development Projects
Social Media Marketing Services
Digital Marketing Services
Reputation Management Services
3.3 Rush Delivery
Expedited delivery available:
25% surcharge for 25% faster delivery
50% surcharge for 50% faster delivery
100% surcharge for same-day/next-day delivery
Subject to resource availability and project complexity
4. DELIVERY PROCESS
4.1 Milestone-Based Delivery
Phase 1: Discovery & Strategy (Week 1)
Project kickoff documentation
Strategy presentation
Brand guidelines confirmation
Technical requirements
Content audit (if applicable)
Phase 2: Creation & Development (Weeks 2-6)
Initial concepts/designs
Content creation
Platform setup
Campaign configuration
Testing and optimization
Phase 3: Review & Refinement (Week 7)
Client review materials
Revision implementations
Quality assurance
Final adjustments
Phase 4: Launch & Delivery (Week 8)
Final deliverables
Go-live execution
Access transfers
Documentation package
Training materials
4.2 Continuous Delivery Schedule
Daily Deliveries:
Social media posts (as scheduled)
Community management responses
Campaign optimizations
Reputation monitoring alerts
Weekly Deliveries:
Performance summaries
Content batches
Campaign updates
Progress reports
Monthly Deliveries:
Comprehensive analytics reports
Strategy recommendations
Content calendars
Invoice and activity logs
5. DELIVERY METHODS
5.1 Primary Delivery Channels
Cloud Storage Systems:
Google Drive: Shared folders with permission controls
Dropbox: Secure links with expiration dates
OneDrive: Microsoft ecosystem integration
WeTransfer: Large file transfers (over 2GB)
Client's Preferred Platform: Upon request
Direct Platform Delivery:
Social Media: Native platform scheduling/publishing
Website: Staging server → Production deployment
Email Marketing: Platform templates and campaigns
Ad Platforms: Direct campaign activation
CMS Access: Administrative credentials
Communication Channels:
Primary: Email to designated contacts
Project Updates: Project management system
Urgent: WhatsApp/Slack (if agreed)
Reports: Secure email with encrypted attachments
5.2 Access Credentials Delivery
All credentials delivered through:
Encrypted email with separate password communication
Password managers (LastPass, 1Password)
Secure documentation with access logs
Two-factor authentication setup assistance
6. ACCEPTANCE PROCESS
6.1 Delivery Notification
Upon delivery, clients receive:
Email confirmation with delivery details
Access instructions and links
Review checklist for quality assurance
Feedback timeline and process
Support contact for questions
6.2 Review Period
Standard review periods:
Social media content: 48 hours
Website milestones: 5 business days
Marketing campaigns: 3 business days
Final deliverables: 7 business days
Reports/Analytics: 2 business days
6.3 Acceptance Criteria
Deliverables are considered accepted when:
Review period expires without feedback
Client provides written/email approval
Client publishes or uses deliverables
Payment for milestone is processed
Client requests next phase initiation
7. REVISION PROCESS
7.1 Included Revisions
Standard project inclusions:
Design concepts: 2 rounds of revisions
Social media content: 1 round of edits
Website development: 1 round of functional changes
Marketing copy: 2 rounds of refinements
Reports: 1 round of clarifications
7.2 Revision Timelines
Minor text edits: 24 hours
Design adjustments: 2-3 business days
Content revisions: 48 hours
Major changes: 5-7 business days
Additional revisions: Quoted separately
7.3 Revision Delivery
Revisions delivered with:
Change summary documentation
Tracked changes/version history
Before/after comparisons
Updated files with version numbers
8. PLATFORM-SPECIFIC DELIVERY
8.1 Social Media Platforms
Facebook/Instagram:
Business Manager access setup
Content scheduling via Creator Studio
Ad campaigns through Ads Manager
Stories and Reels delivery
LinkedIn:
Company page management
Content scheduling
LinkedIn Campaign Manager access
Employee advocacy content
Twitter/X:
Tweet scheduling
Thread creation
Twitter Ads dashboard
Analytics access
YouTube:
Video upload and optimization
Thumbnail creation
Channel management
YouTube Studio access
8.2 Website Platforms
WordPress:
Admin access provision
Plugin installations
Theme customization
Backup procedures
Custom Development:
Git repository access
Deployment documentation
API credentials
Database access
9. QUALITY ASSURANCE
9.1 Pre-Delivery Checklist
All deliverables undergo:
Brand consistency review
Technical validation (links, functionality)
Platform compliance verification
Content accuracy check
Accessibility standards review
Mobile responsiveness testing
Cross-browser compatibility check
9.2 Quality Standards
Every delivery meets:
Professional presentation standards
Industry best practices
Platform specifications
Client brand guidelines
Legal compliance requirements
SEO optimization (where applicable)
10. DELAYS AND CONTINGENCIES
10.1 Company-Caused Delays
If we cause delays:
Immediate notification within 24 hours
Revised timeline with explanation
Compensation per service agreement
Priority processing upon resolution
Additional resources allocated if needed
10.2 Client-Caused Delays
Delays may result from:
Late feedback or approvals
Delayed content/asset provision
Account access issues
Scope changes mid-project
Payment delays
Impact:
Timeline automatically extends
Additional fees may apply
Delivery schedule adjusted
Resource reallocation required
10.3 Third-Party Delays
Not liable for delays from:
Platform outages (Facebook, Google, etc.)
Internet infrastructure issues
Government regulations/blocks
Third-party API limitations
Force majeure events
11. POST-DELIVERY SUPPORT
11.1 Immediate Support (0-30 days)
Bug fixes for technical issues
Clarifications on deliverables
Basic training on delivered systems
Minor adjustments within scope
Platform troubleshooting
11.2 Extended Support Options
Monthly maintenance packages
On-demand support hours
Annual support contracts
Emergency response services
12. INTELLECTUAL PROPERTY TRANSFER
12.1 Upon Final Payment
Full rights transfer (as per agreement)
Source files delivery
License documentation
Copyright transfer confirmation
Asset ownership documentation
12.2 Before Final Payment
Limited review license only
No commercial use rights
Watermarks on creative assets
Restricted access to source files
13. INTERNATIONAL DELIVERY CONSIDERATIONS
13.1 Time Zone Management
Primary timezone: Indian Standard Time (IST)
Delivery windows: Adjusted for client timezone
Global coverage: 24-hour delivery cycle
Holiday schedules: Per client country
13.2 Compliance Requirements
GDPR compliance (EU clients)
CCPA compliance (California clients)
Local advertising regulations
Cultural content adaptation
Language localization support
14. DELIVERY TRACKING
14.1 Real-Time Tracking
Monitor delivery status through:
Project dashboard with progress indicators
Email notifications at each milestone
Weekly status reports
Delivery calendar access
Mobile app notifications (where available)
14.2 Communication Protocol
Daily updates for active campaigns
Weekly summaries for ongoing projects
Milestone notifications within 24 hours
Response time: Within 24 hours (business days)
Emergency hotline for critical issues
15. FAILED DELIVERY RESOLUTION
15.1 Technical Failures
If delivery fails:
Alternative method provided immediately
No additional charges for re-delivery
Priority support for resolution
Compensation if delays impact campaign
15.2 Dispute Resolution
Delivery disputes resolved through:
Documentation review
Client-agency discussion
Management escalation
Third-party mediation (if needed)
Legal proceedings (as last resort)
16. SPECIAL DELIVERY REQUIREMENTS
16.1 Custom Requirements
We accommodate:
Proprietary file formats
Secure VPN delivery
Custom API integrations
Blockchain verification
Encrypted communications
Compliance certifications
Note: Special requirements may affect timeline and cost
16.2 Multi-Location Delivery
For clients with multiple locations:
Centralized delivery hub
Regional customization
Time-zone specific scheduling
Multi-language support
17. DATA SECURITY IN DELIVERY
Encryption: All sensitive data encrypted
Access control: Role-based permissions
Audit trail: Complete delivery logs
Compliance: GDPR, CCPA compliant
Secure deletion: After project completion
18. CONTACT INFORMATION
For delivery questions or support:
Social Beat Digital
Primary Contact: Email: [email protected] Phone: +1 650-285-8952
India Office (Primary): SP Studioz (OPC) Private Limited 171 Behind ZP School, Ukhali (KH) Harangul, Gangakhed Maharashtra 431514, India
USA Office: Social Beat, Inc. 131 Continental Drive, Suite 305 Newark, DE 19713, USA
UK Office: Social Beat Digital Limited 128 City Road London, EC1V 2NX United Kingdom
Business Hours:
India: Monday-Saturday, 10
AM - 7
PM IST
USA: Monday-Friday, 9
AM - 6
PM EST
UK: Monday-Friday, 9
AM - 6
PM GMT
Emergency Support: Available for critical delivery issues
19. POLICY UPDATES
This policy may be updated to reflect:
New delivery technologies
Platform changes
Service improvements
Client feedback
Industry standards
Current version always available at socialbeatdigital.com
20. ACKNOWLEDGMENT
By engaging our services, you acknowledge and accept these delivery terms and procedures. We recommend keeping a copy of this policy for your records.
Our commitment is to deliver exceptional digital solutions on time, every time.