REFUND POLICY
Last Updated: June 17, 2025
1. INTRODUCTION
This Refund Policy outlines the terms and conditions for refunds of services provided by Social Beat Digital Limited (UK), Social Beat, Inc. (USA), and SP Studioz (OPC) Private Limited (India) (collectively "Social Beat Digital," "Company," "we," "us," or "our"). We are committed to customer satisfaction while recognizing the custom nature of our social media marketing, digital marketing, website design, and reputation management services.
By purchasing our services, you agree to this Refund Policy. Please read it carefully before making any purchase.
2. GENERAL REFUND GUIDELINES
2.1 Nature of Our Services
Our services are customized and involve significant time, resources, creative development, and expertise. Due to the bespoke nature of our work and the immediate commencement of strategic planning upon engagement, refunds are handled on a case-by-case basis according to the guidelines below.
2.2 Refund Eligibility Period
Refund requests must be submitted within 30 days of the initial payment or the relevant milestone payment, unless otherwise specified in your service agreement.
2.3 Project-Based Services
All our services are delivered on a project basis with defined deliverables, timelines, and milestones as outlined in individual project agreements.
3. SERVICE-SPECIFIC REFUND TERMS
3.1 Website Design & Development Services
Project Stages and Refund Eligibility:
a) Pre-Project Phase (Before Work Begins)
100% Refund: If no work has commenced and you cancel within 48 hours of payment
90% Refund: If you cancel within 7 days of payment but before project kickoff
Processing Fee: 10% or $100 (whichever is less) may be retained for administrative costs
b) Discovery & Planning Phase (0-25% Complete)
75% Refund: If cancelled during initial consultations and planning
Non-Refundable: Discovery documents, research, wireframes, and strategy work already delivered
c) Design Phase (26-50% Complete)
50% Refund: If cancelled after initial design concepts are presented
25% Refund: If cancelled after revisions have begun
Non-Refundable: All design work, mockups, and creative concepts already created
d) Development Phase (51-75% Complete)
25% Refund: If cancelled during initial development
No Refund: Once development exceeds 50% completion
e) Launch Phase (76-100% Complete)
No Refund: Once the website is deployed to staging or production
3.2 Social Media Marketing Services
Campaign/Project Services:
Pre-Campaign: 90% refund if cancelled before campaign launch
Content Creation Started: 50% refund if cancelled after content creation begins
Campaign Live: Prorated refund based on campaign duration and work completed
Campaign Completed: No refund for completed campaigns
Social Media Management:
Setup Phase: 75% refund if cancelled during account setup and strategy development
First Month: 50% refund if cancelled within first two weeks
Ongoing Management: Prorated refund for unused period if cancelled with 15 days notice
Content Already Posted: No refund for content already published
3.3 Digital Marketing Services
SEO Services:
Audit Phase: 75% refund if cancelled during initial audit
Implementation: 50% refund if cancelled during first month
Ongoing Optimization: Prorated refund with 30 days notice
Completed Optimizations: No refund for completed work
PPC/Paid Advertising:
Setup: 75% refund if cancelled before campaigns go live
Active Campaigns: Refund of unused ad spend only (management fees non-refundable)
Completed Campaigns: No refund
Content Marketing:
Before Creation: 100% refund if cancelled before work begins
During Creation: 50% refund if cancelled during content development
After Delivery: No refund once content is delivered
3.4 Reputation Management Services
Initial Assessment: 75% refund if cancelled during assessment phase
Strategy Implementation: 50% refund during first month
Ongoing Management: Prorated refund with 30 days notice
Crisis Management: Non-refundable once crisis response begins
4. NON-REFUNDABLE ITEMS
The following are explicitly non-refundable:
Third-party costs (domain names, hosting, software licenses, ad spend, stock assets, premium tools)
Rush delivery or expedited service fees
Consultation fees after the consultation has occurred
Strategy documents and audit reports once delivered
Any work that has been completed and delivered
Setup fees after setup is complete
Account access or login credential setup
Custom graphics, videos, or content already created
Services explicitly marked as "non-refundable" in the service agreement
5. REFUND REQUEST PROCESS
5.1 How to Request a Refund
Submit Request: Email [email protected] with subject line "Refund Request - [Your Project Name]"
Include Information: • Order/Invoice number • Date of purchase • Project name and description • Reason for refund request • Deliverables received to date • Any supporting documentation
Review Period: We will acknowledge receipt within 48 hours and review your request within 5 business days
Decision: You will receive our decision via email with detailed explanation
5.2 Required Documentation
Original invoice or receipt
Signed service agreement or proposal
Project correspondence demonstrating issues
Evidence of deliverables received
6. REFUND PROCESSING
6.1 Approval Timeline
Once approved, refunds will be processed within:
Credit Card: 7-10 business days
PayPal/Online Payment: 5-7 business days
Bank Transfer (India): 5-7 business days
International Bank Transfer: 10-15 business days
Check: 15-20 business days
6.2 Refund Method
Refunds will be issued through the original payment method unless otherwise agreed upon. Currency conversion rates at the time of refund will apply for international transactions.
6.3 Partial Refunds
Partial refunds are calculated based on:
Percentage of project completed
Deliverables already provided
Time and resources invested
Third-party costs incurred
Value of work delivered
7. SPECIAL CIRCUMSTANCES
7.1 Quality Concerns
If you're unsatisfied with quality:
You must first allow us to address concerns through revisions (as per service agreement)
We offer revision rounds as specified in your project agreement
Refunds for quality issues require documented communication of specific concerns
We reserve the right to attempt remediation before processing refunds
7.2 Timeline Delays
Our Delay: If we fail to meet agreed deadlines without valid reason, partial refunds may apply
Your Delay: Delays caused by late feedback, approvals, or materials from you do not qualify for refunds
Mutual Agreement: Timeline extensions agreed upon by both parties do not affect refund eligibility
7.3 Scope Changes
Work outside the original scope is non-refundable once approved and commenced
Additional services added after project initiation are subject to separate refund terms
Scope reductions may qualify for partial refunds if work hasn't commenced
7.4 Account Access Issues
If you fail to provide necessary account access or revoke access during the project, no refunds will be provided for work that cannot be completed
8. SATISFACTION GUARANTEE
We offer a limited satisfaction guarantee:
First-Time Clients: 14-day satisfaction period after first deliverable
Requirements: Must provide specific, actionable feedback within the period
Revisions: We will provide one round of revisions to address concerns
Limitations: Applies only to our work quality, not to market results, third-party platform changes, or subjective preference changes
9. DISPUTE RESOLUTION
If you disagree with our refund decision:
Internal Review: Request escalation to senior management within 7 days
Documentation: Provide additional documentation supporting your claim
Mediation: Both parties agree to attempt good-faith resolution
Arbitration: As per our Terms of Service, disputes will be resolved under Indian law
10. CHARGEBACKS
We encourage you to contact us directly before initiating any chargeback
Unauthorized chargebacks may result in: • Immediate suspension of all services • Cessation of all work in progress • Legal action for completed work • Reporting to appropriate authorities • Additional fees for chargeback handling
11. FORCE MAJEURE
No refunds will be provided for delays or cancellations due to:
Natural disasters or acts of God
Government actions or regulatory changes
Internet or platform outages beyond our control
Third-party platform policy changes
Pandemics or health emergencies
Other events beyond reasonable control
12. REFUND RESTRICTIONS
12.1 Geographic Considerations
Refund processing may vary based on your location and local regulations. International clients may be subject to additional processing time.
12.2 Tax Implications
Refunds will be processed net of any taxes already remitted to authorities. Tax refunds must be claimed separately from relevant tax authorities.
13. POLICY MODIFICATIONS
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of modifications.
14. GOVERNING LAW
This Refund Policy is governed by the laws of India. Any disputes relating to refunds shall be subject to the exclusive jurisdiction of courts in Maharashtra, India.
15. CONTACT INFORMATION
For refund requests or questions about this policy:
Social Beat Digital
Primary Contact: Email: [email protected] Phone: +1 650-285-8952
India Office (Primary): SP Studioz (OPC) Private Limited 171 Behind ZP School, Ukhali (KH) Harangul, Gangakhed Maharashtra 431514, India
USA Office: Social Beat, Inc. 131 Continental Drive, Suite 305 Newark, DE 19713, USA
UK Office: Social Beat Digital Limited 128 City Road London, EC1V 2NX United Kingdom
Business Hours: India: Monday-Saturday, 10
AM - 7
PM IST USA: Monday-Friday, 9
AM - 6
PM EST UK: Monday-Friday, 9
AM - 6
PM GMT
16. ACKNOWLEDGMENT
By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. We recommend saving a copy of this policy for your records.
Note: This Refund Policy is designed to protect both Social Beat Digital and our clients while ensuring fair and transparent business practices.